Terms and Conditions — Prime Yacht Club

Prime Yacht Club is the brand under which primeyachtclub.com operates. We curate and coordinate crewed day charters and longer charters across a network of local charter partners in 23 cities, listing 102 yachts from day-boats to superyachts, with day rates from €1,700. The charter itself — the vessel, crew and voyage — is performed by the local partner in the chosen city; we act as the point of contact that selects the vessel, arranges the booking and coordinates with that partner on the client's behalf.

These terms apply to every enquiry and booking made through the website, by email, phone or WhatsApp. Questions about a booking can be sent to [email protected].

Browsing the fleet and sending an enquiry does not reserve a yacht. An enquiry is submitted through the website form, or by email, phone or WhatsApp, giving the chosen yacht, start and finish location, charter dates, number of guests and any message.

• We reply with a written quote stating the yacht, itinerary, price and what is included.
• The booking exists only once we confirm it in writing and the deposit set out below is received.
• No charter is held or guaranteed before that written confirmation, regardless of any provisional dates discussed.

The price stated in the written quote is the price of the charter as described — the yacht, crew and itinerary agreed for the booked duration. Fuel, marina and port fees, the advance provisioning allowance (APA) applicable to larger yachts, catering and any other extras are charged only where set out in the written quote.

Nothing is added to the price after confirmation beyond what was quoted. Any extra requested on board (additional catering, a longer route, additional stops) is agreed and priced before it is provided.

A booking is confirmed once a deposit of 50% of the charter price is received. The remaining balance is due 7 days before departure. Bookings are not paid online through the website; payment is arranged directly with us or the local partner following the written quote, using the method confirmed at that stage.

As this is a service for leisure use booked for a specific date, the 14-day right of withdrawal available for ordinary distance contracts under Directive 2011/83/EU does not apply, as Article 16(l) of that Directive excludes leisure services performed on a specific date. In place of a statutory withdrawal right, the voluntary cancellation policy below applies.

Cancellation refunds depend on how far in advance the client cancels in writing:

• More than 14 days before departure: full refund.
• Between 7 and 14 days before departure: 50% refund.
• Less than 7 days before departure: no refund.

A date change is free once, provided it is requested more than 7 days before departure and the new date is available. Any further change, or a change requested within 7 days of departure, is treated as a cancellation under the tiers above unless we agree otherwise in writing.

If the captain or the relevant port authority considers conditions unsafe — due to weather, sea state, a technical issue with the vessel, or another event beyond our control — the charter will not proceed as planned. In that case the client chooses between a free new date or a full refund. The captain's safety decision is final and is not open to challenge by the client or crew.

We will tell the client as soon as a cancellation decision is made and arrange whichever of the two options the client prefers.

The number of guests on board may never exceed the vessel's licensed capacity, as stated in the written quote. The crew may refuse boarding to any guest whose condition, conduct or belongings would endanger the safety of the vessel or the people on board, including guests who are visibly unfit to be at sea.

Guests must follow the crew's safety instructions at all times, including on the use of life jackets, tender transfers, swimming areas and anchoring. These instructions are not negotiable while at sea.

The captain commands the vessel at all times and has final authority over the route, speed, anchorages, weather-related decisions and whether the charter can safely continue. This authority extends to adjusting or shortening the agreed itinerary when the captain judges it necessary for safety, port regulations or sea conditions.

Where the itinerary is changed for these reasons, we will tell the client of the change as soon as practicable; such a change does not itself trigger the cancellation terms above unless the charter cannot proceed at all, in which case the weather and safety policy applies.

Guests are expected to behave reasonably towards the crew, other guests and the vessel. The crew may end a charter early, without refund, if a guest's conduct seriously endangers safety or the vessel after a warning has been given.

• The client is responsible for damage to the yacht, its equipment or tenders caused by guests during the charter, beyond normal wear.
• Personal belongings brought on board remain the guest's own responsibility; we and the local partner are not responsible for loss or damage to personal items left unattended.
• Any damage or loss should be reported to the crew immediately so it can be recorded before disembarkation.

The charter itself is performed by the local partner in the chosen city, under the safety authority of the captain described above. Our role is to quote, confirm and coordinate the booking; we are not liable for matters within the captain's operational and safety authority, including weather-related changes or cancellations handled under the policy above.

Complaints about a booking or a charter already taken should be sent to [email protected] with the booking details and a description of the issue. We will look into the complaint with the relevant local partner and respond with our findings; where the booking policy above entitles the client to a refund or a new date, that remedy will be applied.

The content of primeyachtclub.com — fleet listings, photographs, prices and text — is provided to help clients choose a yacht and request a quote. It may not be copied or reused for another charter business. Prices and availability shown on the website are indicative until confirmed in writing as described above.

These terms, and any booking made under them, are governed by the law of the country in which the charter is performed — that is, the country of the city where the booked yacht operates. Any dispute that cannot be resolved through the complaints process is subject to the courts of that same country.

We may update these terms from time to time to reflect changes to our services or the local partner network. The terms in force at the time a booking is confirmed in writing apply to that booking.